At Protein Cracks, we stand behind the quality of our products and want you to have the best experience possible. Due to the nature of food products, we have specific policies regarding returns, refunds, and replacements.

Please read our policy carefully before placing an order.

Can I Return My Order?

Due to health and safety regulations, we do not accept returns or exchanges on food products. This policy ensures that all customers receive fresh and safe products.

📌 However, if your order is incorrect, damaged, or defective, we will make it right!

Refund & Replacement Policy

If you received a damaged, defective, or incorrect order, you are eligible for a replacement or refund under the following conditions:

✅ Eligible Refunds & Replacements:
✔ Your order arrived damaged (broken packaging, missing items)
✔ You received the wrong product
✔ Your package was lost in transit (confirmed by the shipping carrier)

🚨 Non-Refundable Situations:
❌ Change of mind or dislike of taste (as this is a food product)
❌ Entering the wrong shipping address at checkout
❌ Delays caused by the shipping carrier

How to Request a Refund or Replacement

📩 Email us at: hello@proteincracks.com within 7 days of receiving your order with:
1️⃣ Your order number
2️⃣ Photos of the damaged or incorrect product
3️⃣ A brief description of the issue

📌 Once we review your request, we will offer one of the following options:
✔ Resend your order at no additional cost
✔ Issue a refund to your original payment method (processed within 5-7 business days)

Cancellations & Pre-Orders

  • Pre-Order Cancellation Policy:
    ✅ You may cancel your pre-order within 12 hours of purchase for a full refund.
    ❌ After 12 hours, pre-orders are final, as they help us plan production.

  • Regular Order Cancellation Policy:
    ✅ Orders can be canceled before they are shipped.
    ❌ Once an order has been processed for shipping, it cannot be canceled.

📌 To request an order cancellation, please email hello@proteincracks.com ASAP with your order number.

Shipping Issues & Lost Packages

If your order is delayed, lost, or marked as delivered but you didn’t receive it:

  • First, check your tracking number via the shipping carrier’s website.

  • If your package is missing, contact us within 7 days, and we will help file a claim.

📌 Protein Cracks is not responsible for lost or stolen packages once marked "delivered" by the carrier.

Contact Us for Support

📧 Email: hello@proteincracks.com
📍 Business Hours: Monday – Friday, 9 AM – 5 PM (PST)